IFPAS BPS: Upgrading Your Practice, One Step at a Time – choosing progress over perfection through small refinements and consistent action By Chia Xian Min

This best-practice sharing session is drawn from the facilitator’s personal journey in the financial advisory industry—from early beginnings and challenges, through gradual breakthroughs, to the principles that sustain long-term consistency today.

Participants will explore how a slow-and-steady approach, starting before conditions feel perfect, and staying genuine in client interactions can lead to meaningful and sustainable growth. The session emphasises refining one small element at a time—whether a conversation, habit, or process—and how these intentional improvements compound when applied consistently.

The workshop is highly practical and reflective, equipping participants with immediately applicable concepts and best practices.

Session Learning Objectives

This workshop aims to equip participants with practical concepts and best practices that demonstrate how small, intentional improvements can compound over time to deliver meaningful results. The focus of this session is on refining one small thing at a time – a conversation, a habit, or a process – and how these small, intentional upgrades compound when done consistently. Participants will leave with practical concepts and best practices they can apply immediately, with emphasis on authenticity, follow through, and doing the work.

Session Outline

1. Understand the value of starting before feeling “ready” and how imperfect action contributes to long-term progress.
2. Identify common struggles in the financial advisory journey and reframe them as part of sustainable professional growth.
3. Recognise the impact of small, intentional improvements in daily conversations, habits, and processes.
4. Apply a slow-and-steady approach to building consistency with clients and business development activities.
5. Strengthen authenticity in client engagement while maintaining professionalism and trust.
6. Commit to one or two practical upgrades they can implement immediately to improve follow-through and results.

Target Audience

This workshop is designed for financial advisory professionals who value progress over perfection and are open to reflection and incremental improvement. It is ideal for those who prefer practical, experience-based learning and are committed to doing the work consistently, even when results develop gradually over time.

SPEAKER’S PROFILE

Chia Xian Min is a financial advisory leader with over 12 years of experience, focusing on protection, legacy planning, and practice development for advisors serving families across generations.

Her conviction for this profession is deeply personal. Having lost her father to cancer at a young age, Xian Min saw firsthand how gaps in protection and planning affect families at their most vulnerable moments. This experience shaped her belief that financial planning is not about selling products, but about responsibility, dignity, and doing right by the people we serve.

As a mother of two young boys and a recently appointed team leader, Xian Min understands the realities of limited time, competing priorities, and the pressure to perform. Her approach to advisory work and leadership is therefore grounded in sustainability — building strong fundamentals, refining processes, and improving outcomes through small, consistent actions rather than chasing perfection.

Despite family and leadership commitments, Xian Min continues to serve the industry through her involvement with IFPAS, driven by a belief that the Financial Services Consultant career should not need to be “sold”, but should stand confidently as a first-choice profession built on trust, professionalism, and long-term impact.

In her Best Practice Sharing, Xian Min draws from lived experience to share practical frameworks and habits that have helped her upgrade her practice over time — from refining client conversations and planning processes, to strengthening discipline, consistency, and authenticity in daily work. Her sessions emphasise progress over perfection, doing the work well, and staying genuine in an increasingly performance-driven industry.

Known for her calm conviction and clarity, Xian Min speaks not from theory, but from the field — offering thoughtful, actionable insights for advisors who want to build practices that last, serve families well, and elevate the profession together

“I believe good financial planning is built on consistency, integrity, and genuine care. Done right, it becomes a quiet contract of love for the families we serve.” – Xian Min